Common Questions & Support FAQ

FAQ

Shipping

How much is shipping and where do you ship to?

I made a mistake on my order (Address, Size, etc). Can I change it?

When will my order ship?

Will I get a tracking number?

I ordered 2 items but only received one

USPS reports delivery but I didn't receive my package

USPS package not moving

Pre-Purchase

Discount Not Working

Do you have a Catalog?

I am not feeling secure with paying online

I cannot pay with credit card / credit card problems

PayPal rejects my card

Payment

What payment methods do you accept and are they secure?

I tried to place an order but I am getting an error message

Why is there an additional fee on my credit card statement?

Guarantee and Refunds

Our 100% Happy Guarantee

How to return an item